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Effective Date: 01.05.2025
Welcome to Rocks and Stones! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. Introduction
1.1 Agreement: These Terms and Conditions ("Terms") govern your use of the Rocks and Stones website (the "Site") and the purchase of jewelry products ("Products") from Rocks and Stones. By accessing or using the Site, you accept and agree to be bound by these Terms, including our Privacy Policy.
1.2 Changes to Terms: We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Please check these Terms periodically for updates.

2. Products and Availability
2.1 Product Information: We make every effort to ensure that the descriptions, images, and prices of Products listed on the Site are accurate. However, we do not guarantee that the Product information is free of errors or omissions.
2.2 Availability: Product availability is subject to change without notice. If a product you ordered becomes unavailable, we will notify you as soon as possible and offer a suitable alternative or a full refund.

3. Orders and Payment
3.1 Order Process: By placing an order, you are offering to purchase a Product under these Terms. We reserve the right to accept or reject your order at our discretion.
3.2 Payment: All payments must be made in full before an order is processed. We accept various payment methods, including credit/debit cards, PayPal, and other options provided on the Site.
3.3 Pricing: Prices listed on the Site are in British pound sterling and are inclusive of applicable taxes (unless stated otherwise). Shipping fees may apply and will be calculated at checkout.

4. Shipping and Delivery
4.1 Shipping Policy: We offer various shipping options, which are outlined at checkout. Estimated delivery times may vary depending on your location and the shipping method selected.
4.2 International Orders: For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.
4.3 Delays: While we strive to fulfill orders promptly, we cannot be held responsible for shipping delays caused by external factors such as weather, postal service issues, or customs delays.

5. Returns and Exchanges
5.1 Return Policy: We accept returns within 14 days from the date of delivery, provided the product is in its original, unused condition. To initiate a return, please contact us at info@rocks-and-stones.com.
5.2 Return/Exchange Shipping Costs: All shipping costs for returns or exchanges must be covered by the buyer. This includes both the return of the item to us and the shipping cost for sending an exchanged item back to the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items over £100 to ensure the return or exchange reaches us safely.
5.3 Exchanges: If you would like to exchange an item, please contact us within 7 days of receiving your order. Exchanges are subject to availability.
5.4 Non-Returnable Items: Customized or personalized jewelry items are non-returnable unless they are defective or damaged upon arrival.

6. Product Warranty
6.1 Quality Guarantee: We are committed to providing high quality handmade jewelry. If any product you purchase from us is defective due to workmanship or material defects, we will offer a repair or replacement within 30 days from the date of purchase.
6.2 Exclusions: Damage caused by misuse, accidents, or normal wear and tear is not covered under our warranty.

7. Intellectual Property
7.1 Ownership: All content, including images, text, logos, and designs on the Rocks and Stones website, is the property of Rocks and Stones and is protected by copyright and trademark laws.
7.2 Use of Content: You may not use, reproduce, or distribute any content from the Site without prior written permission from us.

8. Privacy Policy
8.1 Data Collection: We collect personal data necessary to process your orders, such as your name, email, shipping address, and payment information. We are committed to protecting your privacy in accordance with our Privacy Policy.
8.2 Third-Party Services: We may share your personal data with third-party service providers who assist with order fulfillment, payment processing, and shipping. These third parties are bound by confidentiality agreements and are not authorized to use your information for any other purpose.

9. Limitation of Liability
9.1 Disclaimer: To the fullest extent permitted by law, Rocks and Stones shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or the purchase of our Products.
9.2 Limitation: Our liability to you for any claim related to the purchase of our Products is limited to the total amount you paid for the Product(s) in question.

10. Governing Law
10.1 Jurisdiction: These Terms are governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law principles. Any disputes related to these Terms shall be resolved in the courts located in London.

11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@rocks-and-stones.com
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By using our website and purchasing our Products, you acknowledge that you have read and understand these Terms and Conditions and agree to be bound by them.